However, the bill had already been sent to collection. After contacting them, they agreed to zero out the bill because they could not determine whether or not the service was performed. The final straw however was when we recv'd a bill for services that were never performed we were out of state for 3 months and had proof.

Then they would never call back to reschedule the appt.

Then the tech would blow up our phones until we answered and would tell us they are at the house. However, in the past 2 years their service has become less than acceptable.They started unilaterally scheduling random appointments without our knowledge and would show up with no one being home. The tech wasn't spraying thoroughly and several times had to return to do a repeat spray. As time went on, the service started going down hill. In the beginning their service was great. I have been a customer of Home Paramount for several years. I stated again 'No I want the name of a manager, and to speak to them now' She they said 'No you aren't, and hung up on me' WHAT KIND OF BUSINESS SHOWS UP WITHOUT ANY NOTIFICATIONS, AND DOESN'T EVEN KNOCK/ RING THE DOORBELL BEFORE ROAMING AROUND THE PROPERTY? Then you have a office staff that is simply RUDE!!ĭon't even deserve 1 star! They never call about appointments, just show up and supposedly do the service! Well they didn't call about an appt or I would of cancelled since I didn't have the money! Well they came and did service and billed me, I called office and stated I couldn't pay it and I would make payments (as well I wrote them to tell them) I was told that wouldn't be a problem and never said anything about being sent to collections! So I made my payments every month (some twice a month) and low and behold they sent me to collections, like who does that!!!? You don't send people to collections when they're paying and when you agreed making payments was fine! The service sucks every time they sprayed I still had problems, I bought stuff and did it myself and had higher success rate than using them and paying for **** service! I saw how they 'sprayed' and the sloppiness of it I can see why nothing was eliminated! Overall this business sucks and needs to be shut down for unethical work/handling customers etc. I stated 'I wanted to talk to a manager because I should have been notified prior to someone just showing up on my property unannounced.' She told me she would take my name, and someone would call me back. She stated that the previous owners had a contract, and since it wasn't renewed they are removing the traps. A lady named Roxane answered the phone, I told her that there was a tech on my property without my permission. I called Home Paramount Pest Control- Fallston, MD- office immediately. When he came back on my property I asked via the doorbell 'who is was, and why he was on the property.' He stated 'doing termites checks' - DID NOT INDENITFY himself or his company until I asked him what's his company's name. There was a young guy walking around my property looking all around, then walking up and down the sidewalk in front of my neighbors' houses.

ZERO!!! I was alerted that someone was on my property via my Ring doorbell alert (No he did not ring the bell).

Home paramount pest control